INSURANCE BROKING- A930
THE INTERMEDIARY MARKET
definition of an intermediary
how intermidaries operate
structure and placing of business at lioyd's
trade associations and broker network
impact of brokers on the market
REGULATION OF INTERMEDARIES
key features
approved persons and fit and proper standard
insurance: conduct of business sourcebook(ICOB)
appointed representative
training and competence
financial ombudsman service
financial service compensation scheme
reporting requirements
professional indemnity insurance
capital resources requirement
RELEVANT LEGISLATION
law of agency and the broker's legal relationship with the insurer
data protection act 1998
consumer credit acts
money laundering regulations 2003
appendix 1: ABI guidance on insurer TOBAS
appendix 2: generic framework TOBA agreed by royal sun alliance and the LMBC
appendix 3: generic TOBA used by allianz cornhill
OTHER REGULATORY ISSUES
discipline of brokers
client money acconting requirements
tax implications for global insurance placement
appendix 1: disciplinary action-firms
appendix 2: disciplinary action-approved persons
THE BROKER AND CLIENT
introducing the role of the broker
understanding client needs
terms of business agreements(TOBAs)
service level agreements(SLAs)
clients satisfaction
appendix 1: LMBC guidance on client TOBAs
appendix 2: LMBC suggested client TOBA
appendix 3: example extract from an SLA
THE BROKER AND THE INSURER
how many insurers should a broker deal with?
selection of insurers
insurer failure
PLACING THE RISK AND NEGOTIATING CLAIMS
negotiating and placing the risk
london market reform
policy wordings and contact certain
negotiating claims
appendix 1: sample triangulation
appendix 2: example of a UK register
appendix 3: ABI contract certainty code of good practice
OTHER ASPECTS OF THE BROKER'S ROLE
programme design and global insurance programmes
electronic trading
risk management
remuneration of the broker
delegated authority
MARKETING
what is marketing?
marketing environment
marketing research
product development
sales process
marketing and sales-regulation
appendix 1: ICOB 3 financial promotions
SECURITY
security function within large brokers
monitoring solvency of other intermediaries
CLIENT SERVICE
causes of mistakes and poor service
examples of errors and omissions
true cost to the brokers
role of quality system
implementing an effective quality system
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