CIIN - Personal Insurance Practice - D11

Chartered Insurance Institute of Nigeria |



Insurance | Change
2021-06-22 18:37:31


The personal insurance customer

The importance of the customer to a business
Different customer groups
Identifying customer needs
Marketing and distribution

Marketing environment
Components of the marketing mix
Distribution channels
Legal Principles

Utmost good faith
Indemnity
Subrogation
Contribution
Insurable interest
Proximate cause
Appendix 1: The Unfair Terms in Consumer Contracts Regulations 1994
Household Insurance - underwriting and documentation

Risk assessment
Fixing the sums insured
The policy document
Renewals
Household Insurance - policy cover

Buildings insurance
Contents insurance
Legal liability: buildings and contents
Optional policy extensions
Exclusions
Miscellaneous personal insurances

Travel insurance
Creditor
Extended warranty
Personal accident
Private motor insurance

Introduction and statutory background
Covers available
Policy cover
General exclusions
General conditions
Additional private motor benefits
Motorcycle insurance
Documentation
Underwriting and pricing
International use
Appendix 1: Operative clause - liability to others
Reinsurance

Retention
Methods of reinsurance
Types of reinsurance
Application of reinsurance to personal general insurance
Claims

Onus of proof
Duties of the insured
Handling claims
Claims experts
Dealing with disputes
Fraud
Regulations

Statutory regulation
Data Protection Act 1984/1998

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