About CIIN - Insurance Practice and Regulation - D01
Insurance coverage
Characteristics and scope of the main classes of insurance
Lige assurance
Non-life insurance
Packages and schemes
Purpose and scope of compulsory forms of insurance
Use of policy extras including emergency services, legal services, helplines
Insurance-related services
Appendix 1: ABI Buildings insurance for home owners guide
General structure of the insurance market
Structure of the insurance market
Categories of insurance intermediary and distinctions between them
Nature of the agreement between intermediaries and their principal
Delegation of authority by insurers
Characteristics of the main types of insurer
Organisational structure of insurance companies
Distribution channels
Structure and operation of Lloyd's
Organisations representing sections of the insurance market
Arranging Insurance
Searching the market
Purpose, use, structure and content of proposal forms
Role and structure of scheduled policy forms
Use and general features exclusions and conditions
Use of standard and non-standard clauses and endorsements in policies
Features of transacting insurance at Lloyd's
Purpose, content and use of cover notes and certificates of insurance
Reasons and procedures for amending policies
General features of the renewal process
Instalment premiums
Appendix 1: Direct Insurance flyer (phone/internet) for home insurance
Appendix 2: Private car proposal form
Appendix 3: Liability proposal form
Appendix 4: Liability policy
Appendix 5: Motor Insurance certificate
Appendix 6: Employers' liability insurance certificate
Underwriting Insurance
Common pool
Characteristics of physical and moral hazard
Role of the underwriting process
Basic principles of underwriting the main classes of insurance
Purpose and use of risk control surveys
Theoretical and practical factors used in calculating rates of premium
Application of rates of premium to the main classes of insurance
Insurance Premium Tax
Risk sharing and spreading
Reasons for sharing risks by means of co-insurance and reinsurance
Procedures for co-insuring risks
Characteristics of the reinsurance market
Features of facultative and treaty reinsurance and the significance of retention limits
Features of claims procedures
Notification of claims
Acceptance of liability
Procedures used by insurers in settling claims
Use of loss adjusters and other professionals
Methods of settling claims
Claims solutions
Limits to the amount to be paid in settlement of a claim
Reinsurance and other insurance market claims
Dealing with fraud, including the application and operation of CUE and other anti-fraud initiatives
Complaints and disputes
Appendix 1: Business premises claims report
Appendix 2: Loss adjuster's report
Appendix 3: Claiming on your home insurance policy
Appendix 4: General insurance claims code
Legal and regulatory considerations
Statutory supervision of insurance
Financial Services Authority
FSA Handbook
Principles for Business (PRIN)
Regulation of insurance intermediaries
Money laundering
Data protection
Appendix 1: FSA Handbook Table of Contents
Consumer protection
Voluntary codes
Ethical standards
Complaints handling
Financial Ombudsman Service
Appendix 1: Code of Ethics and Conduct
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